Privacy Policy

Effective date: September 2026

1. Introduction

Logsns LTD ("Logsns", "we", "us", "our") operates logsns.com as an independent advertising and enquiry service. This Privacy Policy explains how we collect, use and share personal data when you use the website or submit an enquiry.

2. Data Controller

Logsns LTD, 28 Eastgate Street, Chester CH1 1LF, United Kingdom. Email: [email protected].

3. Information We Collect

• Identity Data: name.
• Contact Data: email address, telephone number and postcode.
• Property/Enquiry Data: selected region, property type, current heating type, preferred contact time and information you enter in the enquiry field.
• Technical and Attribution Data: IP address, browser/device information, referrer, page URL, advertising or campaign parameters and cookies where applicable.

4. How We Collect Your Data

You provide information directly when you submit an enquiry, email us or contact us. Technical and attribution data may be collected automatically when you visit the website.

5. Why We Process Your Data

• To receive, record and respond to your enquiry.
• To identify the region and support information relevant to your request.
• To share your enquiry with relevant independent service providers where you have asked us to do so by submitting the form.
• To operate, secure, measure and improve the website and advertising.
• To comply with legal obligations.

6. Sharing Your Enquiry

Logsns is not a government body or grant administrator. When you submit the enquiry form and provide the requested consent, we may share the information you provide with relevant independent third parties, such as suitably qualified heat-pump installers, surveyors or other service providers capable of assessing and responding to your request. Those organisations may contact you directly and will be responsible for their own processing of your data.

We may also use service providers such as hosting, security, analytics or CRM suppliers where necessary to operate the website and manage enquiries. We do not sell personal data as a standalone data product.

7. Legal Basis

Depending on the processing activity, we rely on your consent, our legitimate interests in operating and securing the website and responding to enquiries, contractual necessity where applicable, and legal obligations. You may withdraw consent for future processing where consent is the applicable basis.

8. International Transfers

If a service provider processes personal data outside the United Kingdom, we will use an appropriate lawful transfer mechanism where required.

9. Data Retention

We retain enquiry information only for as long as reasonably necessary for the purpose for which it was collected, including follow-up, record keeping and legal compliance.

10. Your Rights

Subject to applicable law, you may have rights to access, correct or delete your data, restrict or object to processing, request portability, and withdraw consent. Contact [email protected] to exercise your rights.

11. Cookies

See our Cookie Policy for information about cookies and similar technologies.

12. Changes

We may update this policy from time to time. The current version will be published on this page.